FAQ

We recommend taking our online Hair Quiz to find out which range is best suited for your hair. May we kindly note that we do offer discovery packs that include 50ml sizes so you can be sure you’re happy with the products before purchasing a full size item.

Our Customer Care Team would be delighted to assist you! Simply email them at info@champohaircare.com. They'll ask you a few questions to discover your Dosha and the best range for you. Kindly note our team aims to respond to all queries within 24 hours Monday to Friday excluding Bank Holidays.

Chāmpo products are formulated for all hair types including fine or thinning hair, curly hair and afro hair textures.

The best way to contact us is via email at info@champohaircare.com. Kindly note our team aims to respond to all queries within 24 hours Monday to Friday excluding Bank Holidays.

We are unable to offer samples free of charge, but we do offer 50ml discovery packs of our shampoo and conditioner so you can be sure you’re happy with the products before purchasing a full size item. These can be found on the Shop page of our website. Kindly note we do not offer samples of our Weightless hair oil or Pitta growth serum.

We are happy to confirm that our products (aside from our Shampoo brush) are suitable for and have been tested on individuals with hair extensions. We would recommend that you consult your care instructions as the method is equally important as the products used.

We can confirm our products are formulated from +98% naturally derived ingredients and are safe for use whilst pregnant or breastfeeding.

We are pleased to confirm that all of our products are made from +98% naturally derived ingredients and are free from SLS, Parabens, Silicones, Dimethicones, Synthetic fragrance, Phthalates, DEAs, MEAs, TEAs, GMOs and artificial colour.

As such, Chāmpo products are both safe and ideal to use on chemically straightened hair. You can wash your hair with Chāmpo products as soon as advised by your stylist.

We are happy to confirm that all of our shampoos and conditioners are acid balanced, with a pH between 5.5 to 6.5.

We can confirm Chāmpo is suitable for both men and women.

You can learn all about our products on their individual product pages. If you have any other questions, our Customer Care Team would be delighted to assist you. Simply email them at info@champohaircare.com and include the email address used to place your Chāmpo order. Kindly note our team aims to respond to all queries within 24 hours Monday to Friday excluding Bank Holidays.

The full ingredients list for all of our products is listed on their product page on our website under "Formulated with" so you can see exactly what is included. Some of our ranges utilise nut oils, such as macadamia nut. However, we cannot guarantee there are no traces of nuts in any products. To err on the side of caution, we would advise against using our products if you have a nut allergy.

We are pleased to confirm that all of our products are made from +98% naturally derived ingredients and are free from SLS, Parabens, Silicones, Synthetic fragrance, DEAs, MEAs, TEAs, GMOs, gluten and artificial colour. You can find more information within the key features section on every product on our website.

Our Pitta growth serum is formulated with +98% naturally derived ingredients and are free from SLS, Parabens, Silicones, Synthetic fragrance, Phthalates, DEAs, MEAs, TEAs, GMOs and artificial colour.

This bi-active, trichological serum includes Caffeine to target the hair loss hormone, DHT, to help delay shedding and stimulate hair growth, Creatine amino acid to help improve volume and build body, and Ayurvedic Haritaki Extract to invigorate the scalp and promote hair growth. You can find more information within the key features section here.

All of our products are vegan and cruelty free, from ingredient sourcing to production. We do not conduct or commission animal testing of any of our formulations or ingredients, choosing instead to test the efficacy of our products via selected human participation groups. You can find more information on the 'inside our formulas page' on our website.

Our Customer Care Team would be delighted to assist you. Kindly email them at info@champohaircare.com and they'll ask you a few questions to best resolve this for you. Kindly note our team aims to respond to all queries within 24 hours Monday to Friday excluding Bank Holidays.

On our checkout page, you'll see three options for express payment (Shop, Apple Pay, PayPal). If you look just below that you'll see all the fields to input your credit card information so you can pay directly via card.

As with any online order, your payment card will be charged as soon as your order is placed.

We're sorry to hear that! Over 99% of our orders arrive with no issues but if you experience a problem with your order, our Customer Care Team would be delighted to resolve this for you. Simply email them at info@champohaircare.com and include the email address used to place your Chāmpo order. Kindly note our team aims to respond to all queries within 24 hours Monday to Friday excluding Bank Holidays.

We're sorry to hear that! Our Customer Care Team would be delighted to explore this with you. Simply email them at info@champohaircare.com and include the email address used to place your Chāmpo order. Kindly note our team aims to respond to all queries within 24 hours Monday to Friday excluding Bank Holidays.

We automatically send order confirmation to the email address provided once your order is placed. Sometimes our emails are filtered into spam or promotional folders so we recommend checking there. If you still can't find it, you can email our Customer Care Team at info@champohaircare.com. Kindly note our team aims to respond to all queries within 24 hours Monday to Friday excluding Bank Holidays.

Our Pitta growth serum blends optimised levels of highly stimulating, high performance plant actives and oils, yet is reassuringly light and non-greasy so can be used daily, morning or evening, without washing hair everyday.

We would recommend the following technique:
Section dry or damp hair, apply 3-4 drops (but start with 1 -2) to fingertips and massage into the whole scalp or target areas of concern. Style as usual. Use daily.

Kindly note this product is intended to be applied to the scalp and not the shafts of hair.

As our products are concentrated with active botanicals, only a very small amount is needed for it to be effective. For best results we recommend the following:

Shampoo
Dispense a 5p sized amount of shampoo into the palm of your hand, mix with water to make a low foaming cream before massaging into your wet scalp, then rinse. You only need to shampoo the hair once.

Conditioner
Apply to mid-ends of hairs, comb through gently when wet before rinsing. If you blow dry your hair we recommend applying a small amount of conditioner to towel dry hair to prevent flyaway and give added heat protection.

As our Weightless hair oil is a blend of 100% plant oils and active botanicals, you only need to use a very very small amount for it to be effective. We would suggest starting with 1-2 drops applied to dry hair from the mid-length to the ends. This product is not intended to be used on the scalp.

We send an automatic email to everyone that subscribes to our newsletter containing a unique code. Sometimes our emails are filtered into spam or promotional folders so perhaps that is what happened in this case. If you haven't already subscribed, you can do so here.

On our checkout page, there is a box that says "Gift card or discount code". Entering this code here will discount 10% from your order. If you're shopping via mobile, this can be seen at the last step of checkout.

On our checkout page, there is a box that says "Gift card or discount code". Entering this code here will discount 10% from your order. If you're shopping via mobile, this can be seen at the last step of checkout.